Este documento (así como otros documentos que aquí se mencionen) regula las condiciones por las que se rige el uso de este Sitio Web (https://zorande.com/) y la compra o adquisición de productos y/o servicios en el mismo (en adelante, Condiciones).

For the purposes of these Conditions, it is understood that the activity that zorande.com develops through the Website includes:

Marketing and distribution of clothing, shoes, electronics, computers, add-ons and accessories for men and women of great brands that allow us to this, and act as providers.

In addition to reading these Conditions prior to accessing, browsing and/or using this web site, the User has to have read the Legal Notice and the terms and Conditions of Use, including, the cookies policy, and privacy policy and data protection zorande.com. By using this Web Site, or make and/or soliciting the purchase of a product and/or service through the same, the User agrees to be bound by these Terms and by all the above, so if you do not agree with all of this, you should not use this Web Site.

Also, it is reported that these Conditions may be modified. The User is responsible to review them each time you access, browse and/or use of the Web Site because it will be applicable to those that are in effect at the time they request the purchase of products and/or services.

For all of the questions that the User may have in connection with the Conditions you can get in touch with the owner using the contact details provided above, or, in your case, using the contact form.

2. USER

The access, navigation and use of the Website confers the condition of user (hereinafter referred to, interchangeably, individually and as a User or together as Users), so that you are accepted, since start of the navigation of the Web Site, all of the Conditions set forth herein, as well as its subsequent amendments, without prejudice to the application of the corresponding regulations, legal compliance as the case may be.

The User assumes his responsibility in the correct use of the Website. This responsibility will extend to:

            • To make use of this Web Site only to make inquiries and purchases and acquisitions legally valid.

            • Do not make any purchases to be false or fraudulent. If you reasonably could consider that you have made a purchase of this nature may be cancelled and it would be reported to the relevant authorities.

            • Facilitate contact details truthful and lawful, for example, email address, postal address and/or other data (see Legal Notice and General Conditions of Use).

The User declares to be over 18 years of age and have the legal capacity to enter into contracts through this Web Site.

The Website is primarily aimed at Users residing in Spain. zorande.com does not ensure that the Website complies with laws of other countries, either totally or partially. zorande.com disclaims any and all liability which may arise from such access, as well as ensures the shipment or provision of services outside of Spain.

The User will be able to formalize your choice, with zorande.com the contract of sale governing the products and/or services desired in any of the languages in which the present terms and Conditions are available on this Website.

3. PROCESS OF PURCHASE OR ACQUISITION

Los Usuarios pueden comprar en el Sitio Web por los medios y formas establecidos. Deberán seguir el procedimiento de compra y/o adquisición online de https://zorande.com/, durante el cual varios productos y/o servicios pueden ser seleccionados y añadidos al carrito, cesta o espacio final de compra y, finalmente, hacer clic en: “Comprar y pagar ahora”

Also, the User must fill out and/or check the information that at every step he asked, even though, during the purchase process, before payment, you can modify the data of the purchase.

Next, the User will receive an email confirming that zorande.com has received your order or purchase request and/or provision of the service, that is to say, the order confirmation. And, in your case, we will inform you, also by e-mail when your purchase is being sent.

Once the purchase procedure has been completed, the User agrees that the Website will generate an electronic invoice which will be sent to the User via e-mail. Also, the User may, if they so wish, to obtain a copy of your paper bill, requesting zorande.com using the spaces of contact of the Web Site or through the contact details provided above.

The User acknowledges that the current, at the time of the purchase, of certain particular conditions of sale, which apply to the product and/or service in question, and that is shown next to the filing or, in your case, the image of this in your page of the Web Site, by indicating, by way of example, but not exhaustive, and in response to each case: name, price, components, weight, quantity, color, details of the products, or features, mode in which will be carried out and/or cost of the benefits; and acknowledge that the execution of the purchase order or purchase embodies the full and unreserved acceptance of the conditions of sale applicable to each case.

Communications, purchase orders and payments involved during the transaction made on the Web Site could be filed and preserved in the records computerized zorande.com in order to constitute a means of proof of the transactions, in any case, in compliance with the reasonable conditions of safety and the laws and regulations that may apply, and in particular in view of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data (RGPD) and the Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights, and the rights that assist the User in accordance with the privacy policy of this Website.

4. AVAILABILITY

All purchase orders received by zorande.com through the Web Site are subject to the product availability and/or to any circumstance or cause of force majeure (clause nine of these Conditions) affecting the supply of the same and/or the provision of the services. If you encounter difficulties regarding the supply of products or not to remain in-stock products, zorande.com agrees to contact the User and refund any amount that could have been paid in respect of the amount. This will be equally applicable in the cases in which the provision of a service to be unrealizable.

5. PRICES AND PAYMENT

The prices displayed on the Website are the end, in Euros (€) and include taxes, unless a legal requirement, especially in the area of VAT, it is stated and apply different discussion.

The shipping costs are included in the final price of the goods as displayed on the Website. Thus, zorande.com performed delivery services and/or sending via: the POST office, UPS, SEUR.

In any case, the Website will add additional costs to the price of a product or a service automatically, but only those that the User has selected and chosen freely and voluntarily.

The prices may change at any time, but changes will not affect orders or purchases made with regard to which the User has already received a confirmation order.

The means of payment accepted are: credit Card or debit card, PayPal and bank Transfer

zorande.com use all means to ensure the confidentiality and security of your payment information transmitted by the User during the transaction through the Web Site. As such, the Website uses a secure payment system SSL (Secure Socket Layer).

Credit cards will be subject to checks and authorizations by the issuing bank of the same, if such entity does not authorize the payment, zorande.com will not be responsible for any delay or non-delivery and will not be able to form a contract with the User.

Once zorande.com receive the purchase order by the User through the Web Site, we will make a pre-authorization on the card that is appropriate to ensure that there are sufficient funds to complete the transaction. The charge will be made at the time that it sends the User to the delivery confirmation and/or confirmation of the service that is provided in the form and, in their case, place set.

If the means of payment is PayPal, the charge will be made at the time zorande.com send a confirmation of the purchase order or purchase of products and/or services to the User.

In any case, when you click on the “Buy and pay now,” the User confirms that the payment method used is yours.

The orders for the purchase or acquisition in which the User select as means of payment such as bank transfer will be reserved for 5 days from the confirmation of the order to leave sufficient time for the bank transfer is taken into account by the payment system used by zorande.com for the Web Site. When the system receives the transfer, the order will be prepared and managed for shipping.

Through this method of payment, the User must ensure that you correctly entered the exact amount of the purchase order, as well as the account number and the reference of the transfer. In case of error, zorande.com not be able to validate the order and will be aborted.

6. DELIVERY

In cases that proceed to perform the physical delivery of the contract, the deliveries will be made within the scope of the following territory: Spain (Peninsula and Balearic islands)

Except in those cases in which there are unforeseen circumstances or extraordinary, or, in your case, arising from the customization of the products, the purchase order is consistent in the related products in every order confirmation will be delivered in the period of time indicated on the Website based on the shipping method selected by the User and, in any case, within a maximum of 30 calendar days from the date of the order confirmation.

If, for some reason, which was attributable, zorande.com could not meet the delivery date, will contact the User to inform you of this circumstance, and, it may choose to go ahead with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. In any case, the deliveries are made on working days.

If it proves impossible to deliver the order due to the absence of the User, the order may be returned to the warehouse. However, the carrier would leave a notice explaining where your order is and how to do for it to be delivered again.

If the User is not going to be in the place of delivery in the time slot agreed, you should get in contact with zorande.com in order to arrange delivery another day.

If 30 days have passed since your order is available for delivery, and has not been delivered for reasons not attributable to zorande.com, zorande.com understood that the User wishes to terminate the contract and it shall be deemed to be resolved. As a result of the termination of the contract, all payments received from the User will be returned to you, except for the additional costs resulting from the choice of the User of a mode of delivery different from the least expensive type of standard delivery offered by the Web Site, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which it is considered terminated the contract.

However, the User should keep in mind that the transport derived from the resolution may have an additional cost that may be impacted.

For the purposes of the present terms and Conditions, it shall be understood that has occurred, the delivery or the order has been delivered at the time at which the User or a third party indicated by the User acquires the material possession of the products, which will be accredited by signing the receipt of the order at the agreed delivery address.

The risks of the products may arise will be the responsibility of the User from the moment of its delivery. The User acquires the ownership of the products when zorande.com you receive the complete payment of all amounts due in connection with the purchase or acquisition is made, including the shipping costs, or at the time of the delivery, if it takes place in a time after the full receipt of the amount to be paid by zorande.com.

In accordance with the provisions of Law 37/1992, of 28 December, the Value Added Tax (VAT), the purchase orders for delivery and/or provision shall be located in the territory of application of the Spanish VAT if the address of delivery is in Spanish territory, except the Canary islands, Ceuta and Melilla. The applicable rate will be the legally valid in each time depending on the particular item in question.

7. TECHNICAL MEANS TO CORRECT ERRORS

We inform the User that in the event that it detects that an error has occurred when you enter data necessary to process your application for a purchase on the Website, you may modify the same by contacting zorande.com through the spaces of contact enabled on the Web Site, and, in his case, through those enabled in order to contact the customer service, and/or by using the contact data provided in the first clause (general Information). In addition, these information could also be remedied by the User through his / her personal space connection to the Website.

In any case, the User, before clicking the “Buy and pay now”, you have access to the space, cart, or basket where they will be scoring their purchase requests and can make modifications.

Similarly, it directs the User to consult the Legal Notice and the terms and Conditions of Use and, in particular, the Privacy Policy, in order to gather more information about how to exercise your right to correction according to what is established in the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (RGPD) and the Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights.

8. RETURNS

In the cases in which the User acquires products on or through the Web Site of the holder, will attend a series of rights, as listed and described below:

Right of Withdrawal

The User, as a consumer and user, makes a purchase on the Website, and therefore he has the right to withdraw from the purchase within 14 calendar days without justification.

This withdrawal period will expire on the 14 natural days of the day the User or a third party authorized by it, other than the carrier, acquired the material possession of the goods purchased on the Website zorande.com or in case the goods that make up your order are delivered separately, at 14 calendar days of the day the User or a third party authorized by it, other than the carrier, acquired the material possession of the last of those goods belonging to a same purchase order, or in the case of a contract of services, the 14 calendar days from the day of conclusion of the contract.

To exercise this right of withdrawal, the User shall notify its decision to zorande.com. You may do so, in your case, through the spaces of contact enabled on the Web Site.

The User, regardless of the medium you choose to communicate your decision, you should express clearly and unequivocally that it is your intention to withdraw from the purchase contract. In any case, the User may use the model withdrawal form zorande.com it puts at your disposal as part annexed to these Conditions, however, their use is not mandatory.

To meet the withdrawal deadline, it is sufficient that the communication that expresses unequivocally the decision to withdraw is sent before the expiration of the corresponding period.

In case of withdrawal zorande.com reimburse to the User all the payments received, including the delivery costs (with the exception of additional costs, chosen by the User to a type of delivery other than the least expensive type offered on the Website), without undue delay and, in any event, no later than 14 calendar days from the date on which zorande.com is informed of the decision to withdraw by the User.

zorande.com be refunded to the User using the same method of payment that you used this to perform the initial transaction of purchase. This refund will not generate any additional cost to the User. However, zorande.com may withhold reimbursement until we have received the goods or articles of the purchase, or until the User present a proof of the return of the same, depending on which condition is met first.

The User can return or send the product to zorande.com in: C/ Canary Islands # 2 Under Santander 39011

And you should do so without undue delay and in any event no later than within 14 calendar days from the date on which zorande.com was informed of the decision of withdrawal.

The User acknowledges know that you will have to bear the direct cost of returning (transport, delivery) of the goods, if there are any any. In addition, you will be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The User acknowledges that there are exceptions from the right of withdrawal, as stated in article 103 of the Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for Defense of Consumers and Users and other complementary laws. But, not exhaustive, this would be the case: custom products; products which are liable to deteriorate or expire rapidly; CDs/DVD of the music or video without your packaging, such as it is sealed in the factory; goods which for reasons of hygiene or health are sealed and have been unsealed after delivery; the supply of digital content without any physical support.

In this same sense, governs the provision of a service for which the User might employ on this Web Site, since this Law also states that he will have the Right of withdrawal to the Users when the provision of the service has been fully executed, or when it has begun, with the express consent of the consumer and user and with the recognition on his part that he is aware that, once the contract has been fully executed by zorande.com there will be forfeited his right of withdrawal.

In any event, no refund will be made if the product has been used beyond the mere opening thereof, of products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.

Also, you must return the products using or including all their original packaging, instructions and other documents which in his case to accompany, in addition to a copy of the purchase invoice.

En el siguiente enlace puede descargarse el Modelo de formulario de desistimiento: https://zorande.com/modelo-desestimiento/